game crash

Discussion in 'Support' started by DUCK, Jun 15, 2008.

  1. DUCK

    DUCK Member

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    my game crashes randomly
    some times it will happen after 5 minutes
    some times i can play for over and hour without getting a crash

    i am running on this laptop
    # Processor: Intel® Core™2 Duo Processor T7100, Supports Enhanced Intel® SpeedStep® Technology
    # Memory: DDR2 SDRAM (1x1024MB)
    # Hard disk drive: 120 GB, 5400 (rpm)
    # Display: 17" (1440 x 900) widescreen X-black LCD
    # Operating system: Genuine Windows Vista™ Home Premium.
    # Optical drive: DVD+-RW/+-R DL/RAM
    # Graphics: NVIDIA® GeForce® 8400M GT

    here is the error message
    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: hl2.exe
    Application Version:
    Application Timestamp: 4445c334
    Fault Module Name: materialsystem.dll
    Fault Module Version:
    Fault Module Timestamp: 471407fa
    Exception Code: c0000005
    Exception Offset: 0000aad6
    OS Version: 6.0.6000.
    Locale ID: 2057
    Additional Information 1: d28a
    Additional Information 2: f2787b5a2f6112cb0d76a59eb1997f73
    Additional Information 3: 3e15
    Additional Information 4: d2260461d50b25e0a56354875cffb5a2

    if you could give me any help as to what is causing the problem and how i might go about fixing it i would be very grateful
  2. Deiform

    Deiform Member

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    I've been getting crashes recently too. I'm pretty sure it hasn't been before, it's just started in the last few weeks. Sometimes it will just crash to desktop and I'll get an error, other times it will just give me a blank screen with sound loop and I'll have to hard reset.

    Have you tried turning AA/AF and HDR off? Memtest86 results? Bios update? All driver updates?

    It's kinda hard to test as you have to wait for it to crash and then tick it off the list, but I'm hoping it's a microsoft problem and they'll fix it magically for us.
  3. DrummerX

    DrummerX Empires Tyrant

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    first off if you dont' have the 2.12 patch your game will crash randomly

    second try reinstalling empires, i've heard many people stating that helped

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