[2.7.0] Game crashes on launch

Discussion in 'Support' started by Zoom, Feb 17, 2016.

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  1. Zoom

    Zoom Member

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    Hello,

    [​IMG]

    Game crashes on launch, after the last update (2.7.0). I'm using Win XP SP3.

    Thanks.
     
  2. Tama

    Tama Developer Staff Member Web Developer

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    In the next 10 minutes an update should arrive which may fix it. Please let me know what the behaviour is after that update (it's small, about 6MB)
     
  3. Zoom

    Zoom Member

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    Thanks for your answer.

    Game updated. Unfortunately, game still crashes on launch.
     
  4. Xyaminou

    Xyaminou Member

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    if I were you I'd just take that as a sign that it's time to catch up with my time and updated to (at least) windows 7
     
  5. Tama

    Tama Developer Staff Member Web Developer

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    Don't be mean, Mr X; XP is a good operating system, unlike most of what comes from Microsoft.

    I don't know what to do next though. What I need is a crashdump file, but I don't know where you would find it.
     
  6. Tama

    Tama Developer Staff Member Web Developer

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    Could you try this?
    Right click Empires in steam > Properties > Set Launch options
    Add "-condebug" in there (without hyphens), then run the game. After it crashes, post the contents of
    SteamApps\common\Empires\debug.log
    in this thread.
     
  7. Zoom

    Zoom Member

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    Thanks for your answer Tama.

    I hope this output will be helpful :

    Code:
    [0217/182101:WARNING:x509_certificate_win.cc(117)] Unknown error -2146869244 mapped to net::ERR_FAILED
    [0217/182101:WARNING:x509_certificate_win.cc(117)] Unknown error -2146869244 mapped to net::ERR_FAILED
    [0217/182101:FATAL:x509_certificate_win.cc(1133)] Check failed: oid_info. : Opération réussie.
    [0217/183501:WARNING:x509_certificate_win.cc(117)] Unknown error -2146869244 mapped to net::ERR_FAILED
    [0217/183501:WARNING:x509_certificate_win.cc(117)] Unknown error -2146869244 mapped to net::ERR_FAILED
    [0217/183501:FATAL:x509_certificate_win.cc(1133)] Check failed: oid_info. : Opération réussie.
    [0217/185344:WARNING:backend_impl.cc(1930)] Destroying invalid entry.
    [0217/185345:WARNING:x509_certificate_win.cc(117)] Unknown error -2146869244 mapped to net::ERR_FAILED
    [0217/185345:WARNING:x509_certificate_win.cc(117)] Unknown error -2146869244 mapped to net::ERR_FAILED
    [0217/185345:FATAL:x509_certificate_win.cc(1133)] Check failed: oid_info. : Opération réussie.
    [0217/202917:WARNING:x509_certificate_win.cc(117)] Unknown error -2146869244 mapped to net::ERR_FAILED
    [0217/202917:WARNING:x509_certificate_win.cc(117)] Unknown error -2146869244 mapped to net::ERR_FAILED
    [0217/202917:FATAL:x509_certificate_win.cc(1133)] Check failed: oid_info. : Opération réussie.
    [0217/202940:WARNING:backend_impl.cc(1930)] Destroying invalid entry.
    [0217/202940:WARNING:x509_certificate_win.cc(117)] Unknown error -2146869244 mapped to net::ERR_FAILED
    [0217/202940:WARNING:x509_certificate_win.cc(117)] Unknown error -2146869244 mapped to net::ERR_FAILED
    [0217/202940:FATAL:x509_certificate_win.cc(1133)] Check failed: oid_info. : Opération réussie.
    [0217/202952:WARNING:backend_impl.cc(1930)] Destroying invalid entry.
    [0217/202953:WARNING:x509_certificate_win.cc(117)] Unknown error -2146869244 mapped to net::ERR_FAILED
    [0217/202953:WARNING:x509_certificate_win.cc(117)] Unknown error -2146869244 mapped to net::ERR_FAILED
    [0217/202953:FATAL:x509_certificate_win.cc(1133)] Check failed: oid_info. : Opération réussie.
    [0217/210926:WARNING:backend_impl.cc(1930)] Destroying invalid entry.
    [0217/210927:WARNING:x509_certificate_win.cc(117)] Unknown error -2146869244 mapped to net::ERR_FAILED
    [0217/210927:WARNING:x509_certificate_win.cc(117)] Unknown error -2146869244 mapped to net::ERR_FAILED
    [0217/210927:FATAL:x509_certificate_win.cc(1133)] Check failed: oid_info. : Opération réussie.
    
     
    Last edited: Feb 17, 2016
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